SHIPPING & DELIVERY POLICY
Last Updated: November 24, 2024
Dispatch Time
We aim to dispatch all orders within 3 working days from our warehouse in Wyoming, United States. Orders received after 2:00 PM Mountain Time (MT) will be processed the next business day.
United States Shipping Options
Standard Shipping (USPS)
- Delivery Time: 3-5 business days
- Cost: Free for orders over $50
- Orders under $50: $5.99
- Tracking provided
Express Shipping (UPS/FedEx)
- Delivery Time: 1-3 business days
- Cost: $12.99
- Tracking provided
- Available for all 50 states
Alaska & Hawaii
- Additional $10 shipping fee applies
- Delivery Time: 5-7 business days
- Tracking provided
Canada Shipping
- Standard Delivery: 5-7 business days ($14.99)
- Express Delivery: 3-5 business days ($24.99)
- All fees are in USD
- Customs duties and taxes may apply
International Shipping
Europe
- Standard Delivery: 7-10 business days ($19.99)
- Express Delivery: 5-7 business days ($29.99)
- All European Union countries covered
- Customs duties and import taxes are the responsibility of the recipient
Asia
- Standard Delivery: 10-14 business days ($24.99)
- Express Delivery: 7-10 business days ($34.99)
- Major Asian markets covered
- Import duties vary by country
Australia & New Zealand
- Standard Delivery: 10-14 business days ($24.99)
- Express Delivery: 7-10 business days ($34.99)
- Remote areas may require additional delivery time
Rest of World
- Standard Delivery: 14-21 business days ($29.99)
- Express Delivery: 10-14 business days ($39.99)
- Coverage subject to destination country regulations
Customs & Import Charges
International Orders
- All international orders may be subject to customs duties and taxes
- These charges are not included in our shipping fees
- Charges are collected by the carrier upon delivery
- We cannot predict these charges as they vary by country
- Recipients are responsible for all customs fees
Tracking Your Order
Domestic Orders (US)
- Tracking number provided via email within 24 hours of dispatch
- Real-time tracking updates available on our website
- Mobile notifications available through carrier apps
International Orders
- Tracking provided where available
- Some countries may have limited tracking capability
- Updates may be delayed in certain regions
Shipping Restrictions
We Do Not Ship To:
- PO Boxes
- Military APO/FPO addresses
- Freight forwarders without prior approval
- Countries under international sanctions
- Restricted territories as defined by US law
Delivery Issues
Lost Packages
- Domestic orders considered lost after 7 business days
- International orders considered lost after 21 business days
- Full investigation conducted before refund/replacement
- Claims must be filed within 30 days of shipment
Damaged Packages
- Document damage with photos
- Report within 48 hours of receipt
- Retain all original packaging
- Contact customer service immediately
Address Changes
- Must be requested within 24 hours of order
- Cannot be guaranteed once order is processed
- May incur additional shipping charges
- Subject to verification for security
Important Notes
Business Days
- Monday through Friday
- Excluding US federal holidays
- Orders placed on weekends/holidays process next business day
Weather Delays
- Delivery times may be affected by severe weather
- No compensation for weather-related delays
- Updates provided when available
COVID-19 Impact
We continue to monitor the impact of COVID-19 on shipping operations. While we maintain normal operations, some delays may occur due to:
- Increased safety protocols
- Carrier capacity limitations
- Local restrictions at destination
Contact Information
For shipping inquiries:
JDH E Commerce LLC
30 N GOULD ST STE R
SHERIDAN, WY 82801
Email: fred@sofa-sale-event.com
Phone: 514-612-1385
We reserve the right to modify this shipping policy at any time. Changes will be posted on this page with an updated revision date.